Issue details

Customer Experience Plan 2025 - 2026

To approve Southwark Council's Customer Experience Strategy 2025-2026

Decision type: Key

Reason Key: Significant impact on the community;

Decision status: Recommendations Approved

Wards affected: (All Wards);

Notice of proposed decision first published: 28/02/2025

Open/Closed: Open;

Decision due: September 2025 by Cabinet (decommissioned, for the Executive after 28 May 2026, please click the "Committees" tab on the right)

Lead member: Councillor Stephanie Cryan, (Labour and Co-operative) stephanie.cryan@southwark.gov.uk

Lead director: Strategic Director of Resources

Department: Resources

Contact: Clive Palfreyman, Strategic Director of Resources Email: Clive.Palfreyman@southwark.gov.uk.

Making Representations: Eugene Nixon 07593 816 610 eugene.nixon@southwark.gov.uk

Decisions

Agenda items