Issue details

Gateway 3: Change Request Decision Approval - Customer Services Contract

 

 

That the Strategic Director of Housing and Community Services formalises the approval of the change request relating to  the CSC contract with General Dynamics Information Technology Limited to provide an Avaya call centre specific telephone and quality management system by 1 June 2013.

 

Decision type: Key

Reason Key: Expenditure > £500,000;

Decision status: Recommendations Approved

Wards affected: (All Wards);

Community: (All Communities);

Open/Closed: Open;

Decision due: Not before 1 Dec 2012 by Strategic Director of Housing and Community Services

Lead member: Councillor Ian Wingfield ian.wingfield@southwark.gov.uk

Department: Housing and Community Services Department

Contact: Gerri Scott, Strategic Director of Housing and Modernisation Email: gerri.scott@southwark.gov.uk.

Consultees

Finance, legal and relevant stakeholders

Making Representations: Richard Selley: 020 7525 7321

Decisions

Documents