Agenda item

To receive a report from Rhona Cadenhead, Assistant Chief Executive of Strategy & Communities on delivering Southwark 2030– Council Delivery Plan and Q3 2024/25 performance.

The committee first received a report from Rhona Cadenhead, Assistant Chief Executive of Strategy & Communities supported by officers on delivering Southwark 2030– Council Delivery Plan and Q3 2024/25 performance covering the following topics.

·  Update on progress on new delivery plan and how council will monitor and measure the progress, end of year reports on previous delivery plan agreed in 2022.

·  Robust measures and milestones on the new delivery plan towards 2030, working with partners on first year on delivery plan- Partnership Delivery Plan

·  Chief Executives performance dashboard with a focus on delivery and performance of projects and maintaining service levels.

·  Focus also on socio-economic impact and commitments, Child poverty, outcomes framework and reports to this committee, regular internal scrutiny from Corporate Management Team (CMT)

·  Delivery Plan constructed on six goals from Southwark 2030 Strategy, residents’ priorities and aspirations

The committee then asked questions on the following points

• Annual report to go to Cabinet in July 2025
• Delivery targets in this document align with other strategies in Southwark 2030- cross cutting in goal-based workshops, service plans delivered within departments in accordance with Southwark 2030.
• Partners and Anchor Network tracking of progress- ambition to have shared action plan shared with partners on the goals of Southwark 2030. Best combination of resources and action points
• Internship targets within council
• Agility of Framework to respond to changes in legislation on adult social care, education, housing legislation and reform through devolution in London
• Goal 6 on Environment, statutory and discretionary services differentiation
• Well-run council and transformation budget, base budget funding for call centre- changes in renters reform and adult and children social care aligned, monitored and adapted through normal working of the council services.
• Delivery plan capturing and delivering discretionary and statutory services, parks and libraries, reducing inequality, participation and engaging with residents
• Commitment on Goal 5 towards NHS, maternity and mental health and obesity, resource implications- work with public health colleagues in partnership to achieve action plans

The committee then asked further questions on the following themes

• Resident perspective on document and the six strategic goals – ease of understanding and resident engagement. Measurable targets on crime- huge progress on council delivery plans, housing challenges, priority community safety action progress. Customer Experience Strategy to address housing customer experience issues. Future papers will have clear and understandable language
• Customer engagement and empowering people in Southwark 2030, new engagement program to be developed further, residents’ insight survey on crime.
• Strategies in Anti-Social Behaviour (ASB)- £2m investment in community wardens over the past two years. Significant resources in community safety review.
• Page 34 of report 71% residents satisfied with the council - externally committee residents insight survey of 800 residents across demographics age, background etc. Tenants’ satisfaction levels are a challenge.
• Proportionate representation of tenants among 800 residents in survey
• Empty homes, influencing private void homes and measures – work with partners and use of regulatory powers
• Elderly people vulnerabilities and their access to services (Call Centre)- New Customer Experience Strategy
• Council Staff Skillset for delivering Southwark 2030 and support for current and new elected members