Minutes:
9.1 The sub-committee agreed that it would be useful to visit the customer call centre to find out how the centre operates and meet Adrian Jones.
9.2 The sub-committee werre advised by the Hosuing Repairs and maintenance manager that a new team is now in place within the council- the Commercial Team, and it would also be useful to meet with this team in advance of the next meeting.
RESOLVED
1) A visit to the call centre will take place on the day of the next meeting of the sub-committee before the main meeting.
2) The visit to the call centre will be followed by a short meeting with the Commercial team.