Agenda and minutes

Housing Scrutiny Commission - Tuesday 14 July 2026 7.00 pm

Venue: Ground Floor Meeting Room G02A - 160 Tooley Street, London SE1 2QH. View directions

Contact: Adam Wood, Scrutiny Officer  Email: adam.wood@southwark.gov.uk

Items
No. Item

1.

APOLOGIES

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    To receive any apologies for absence.

    Minutes:

    Apologies for absence were received from Co-opted Member Brendan O’Brien.

2.

NOTIFICATION OF ANY ITEMS OF BUSINESS WHICH THE CHAIR DEEMS URGENT

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    In special circumstances, an item of business may be added to an agenda within five clear working days of the meeting.

    Minutes:

    There were no late items of business.

3.

DISCLOSURE OF INTERESTS AND DISPENSATIONS

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    Members to declare any interests and dispensations in respect of any item of business to be considered at this meeting.

    Minutes:

    There were no disclosures.

4.

MINUTES

5.

PROGRESS ON THE GOOD LANDLORD PLAN

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    To receive a report, Good Landlord Plan Progress Update, noting the Plan’s status and progress.

    Supporting documents:

    Minutes:

    The Chair introduced the item, thanking officers for the report which the Commission had received, Good Landlord Plan Progress Update, and accompanying Financial Appendix.

     

    The Chair then invited the Executive Member for Council Homes, Councillor Reginald Popoola, to communicate the administration’s priorities and add any comments to the report. Alongside Councillor Popoola were senior officers introducing the report: Hakeem Osinaike (Strategic Director of Housing), Ryan Collymore (Director of Repairs and Maintenance), Abi Oguntokun (Director of Landlord Services), Candida Thompson (Director of Housing Needs and Support) and Dominic Cain (Director of Customer and Exchequer).

     

    Councillor Popoola spoke first, outline the Joint Administration’s three priorities: repairs (in particular, getting the right information to get the work done first time); reducing the number of Voids; and rebuilding trust with residents.

     

    Officers then focused on the report. Hakeem Osinaike spoke first to thank the Commission for requesting the report and the invitation to address members, adding that work had progressed and discussions with the Regulator for Social Housing were now focused on moving to C2 from an initial C3 (bordering C4) judgement. Hakeem reaffirmed the Council’s commitment to becoming a good landlord and acknowledged the work needed to address the three priorities outlined by Councillor Popoola. The response from residents was a part of the work – responses from the Tenant Satisfaction Measures survey over the last three years showed increased resident recognition of improving services. Hakeem then passed to officers for summary updates relating to their areas of responsibility.

     

     

    Abi Oguntokun discussed the work carried out in Landlord Services including:

    • redesigning the estate inspection process with residents and stakeholders through a focus group
    • using data and reporting tools, including Fix My Street, to target resources on waste and environmental issues
    • continuing the programme of inspections and repairs to improve the safety and accessibility of estates’ play areas
    • implementing and embedding the revised anti-social behaviour procedure
    • strengthening oversight of ASB risk assessment processes and system coding
    • allocating additional resources to reduce and clear communal repair issues on estates
    • progressing waste and environmental improvement work
    • completing ongoing play area works
    • implementing the Resident Engagement Strategy approved in December
    • continuing training for resident board members so they can scrutinise services, challenge performance and support strategic decision-making
    • establishing a new resident advisory panel to strengthen resident influence at a strategic level
    • improving “You said, We did” feedback to close the communication loop with residents

     

     

    Ryan Collymore then focused on Better Homes and Better Repairs outlining the work undertaken. This included:

    • improving compliance measures and setting up a project to increase the likelihood of accessing properties (a key issue was gaining access to undertake works needed)
    • increasing electrical testing to 88%
    • using stock condition survey results to shape the Council Housing Investment Strategy due to go to Executive in December – this was currently showing an estimated decency rate of 92%
    • improving emergency and non-emergency repairs
    • strengthening resident communication
    • progressing the Voids Improvement Programme now underway
    • consulting residents on the Repairs Policy before it being considered  ...  view the full minutes text for item 5.

6.

WORK PROGRAMME 2026-2027

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    To consider potential scrutiny topics for inclusion in the work programme for the 2025-2026 year and defer their agreement to the Commission’s 19 October meeting.

    Supporting documents:

    Minutes:

    The Chair invited Commission members to propose scrutiny topics for potential inclusion in the 2026-2027 work programme. The topics suggested included:

     

    • pre-scrutiny of the Council Housing Investment Programme, housing-related finances including HRA sustainability
    • ongoing progress updates on Voids
    • Allocations policy
    • estate maintenance – a deep dive to include residents and understand their concerns but also to share good practice across the estates and potentially also contribute to efficiency of service work
    • Repairs, damp and mould review
    • estate management review
    • resident engagement and governance
    • readiness for re-inspection by the regulator
    • Council engagement with TMOs
    • temporary accommodation
    • lifts and doors
    • a 1-year review of Plentific (e.g. in early 2027) including comparison of costs and standard of work e.g. DLO vs contracted works
    • review of how staffing resources are deployed via (1) benchmarking – internally with other Council departments and (2) externally, what other Councils are doing but with additional focus on staff welfare and the pressure RSOs are under as their workload assumes new aspects of the GLP (for example)
    • review of RSO satisfaction and wellbeing – exploring potential of a Service Level Agreement; understanding the challenges they face perhaps through on-site scrutiny work or by inviting them to Scrutiny
    • “Follow a complaint” – the journey from the moment it is logged to its resolution
    • Major Works programmes including Chilton Grove, Canada Estate, Devon Mansions, Kirby Estate and Arica House
    • broaden scrutiny methods and/or incorporate more ways for residents to undertake scrutiny – particularly regarding place-based, resident-focused issues, TRA work etc

     

     

     

    The Chair thanked members for their attendance and contributions.

     

     

     

    Meeting ended at 9:45pm.