Decision details

Gateway 3 – Revenue and Benefits Processing Resilience and Enhanced Debt Recovery Collection Contract Extension

Decision Maker: Strategic Director of Resources

Decision status: Recommendations Approved

Is Key decision?: Yes

Is subject to call in?: Yes

Purpose:

Approval of the contract extension

Decision:

That the Strategic Director of Resources approves the extension of the Revenue and Benefits Processing Resilience and Aged Debt Recovery Service Contract with Capita Business Services Ltd. (Capita) for a period of nine (9) months from 1 April 2026 to 31 December 2026 at an estimated cost of £564,000, making the revised total value of the contract £1,786,077 (excluding VAT).

 

Publication date: 19/03/2026

Date of decision: 19/03/2026

Effective from: 27/03/2026

Accompanying Documents: