Decision details

Agree parking customer services parking to improve service level

  That the Cabinet Member for Transport, Environment and Recycling agrees to the following service improvements to the parking service below:

1.  Agrees to the introduction of a range of service improvements:

·  That all (Highways) new residents parking permit applications can be made online, by telephone and by postal application

·  That all (Highways) residents parking permit renewal applications can be made online, by telephone and by postal application

·  That all (Highways) resident’s visitors parking permit applications can be made online, by telephone and by postal application

·  That all (Highways) other permit types (business, contractor, suspensions and dispensations) can be applied for by email, by telephone and by postal application

·  That an 0800 (free phone) number is made available to customers as well as the existing 0844 local rate number (which will be retained for customers using mobiles)

·  That photographic evidence of Penalty Charge Notices (PCN’s) is viewable on line

·  That PCN reviews can be made on line, by email and by post (these must be made “in writing”)

2.  That as a consequence, a 50% reduction in footfall to date, (full year 55,000 customers currently projected at 27,500 before new initiatives are introduced) that walk in face to face services (other than assisted self service) in relation to the services currently provided from the Parking Shop be withdrawn be noted.

3.  That all additional actions identified within the Community Impact Assessment (detailed in this document) be implemented.