Decision details

To approve the next steps

RESOLVED:

1.  That the outcome of the consultation with tenants regarding the preferred option to terminate the agreement with Thames Water be noted.

2.  That it be noted that on 22 September 2016 Thames Water served notice of termination of the contractual arrangement with the council.  The notice will expire on 31 March 2017.

3.  That it be noted that as Thames Water has given notice to terminate the agreement, council tenants will switch to a direct billing arrangement with Thames Water with effect from 1 April 2017.

4.  That given the termination of the agreement, the strategic director of housing and modernisation be instructed to work with Thames Water to ensure as smooth a transition as possible for council tenants, including support for vulnerable tenants on the process of switching to a direct billing arrangement with the water company.

5.  That the progress with the process of refunds to eligible tenants be noted.