Decision details
Gateway 3: Change Request Decision Approval - Customer Services Contract
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Decision Maker: Strategic Director of Housing and Community Services
Decision status: Recommendations Approved
Is Key decision?: Yes
Is subject to call in?: Yes
Purpose:
That the Strategic Director of Housing and Community Services formalises the approval of the change request relating to the CSC contract with General Dynamics Information Technology Limited to provide an Avaya call centre specific telephone and quality management system by 1 June 2013.
Publication date: 11/01/2013
Date of decision: 03/01/2013
Effective from: 08/01/2013
Accompanying Documents:
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