Decision details

To approve Southwark Council's Customer Experience Strategy 2025-2026

RESOLVED:

1.  That the resident experience plan 2025 – 2030 (REP) (Appendix 1 of the report), the REP action plan (Appendix 2 of the report), be approved and that the equalities impact and needs analysis (Appendix 3 of the report) and executive summary from Thinks Insight & Strategy (Appendix 4 of the report) be noted.

2.  That the actions and priorities arising from the resident experience plan be agreed.