Decision details

Approval of the council’s customer access strategy

RESOLVED:

1.  That the refreshed customer access strategy contained within Appendix 1 of the report be noted and endorsed.

2.  That the equality and health analysis at Appendix 2 of the report be noted.

3.  That it be noted that the progress and delivery of the refreshed customer access strategy will be reported through an action plan based on the commitments set out in the strategy and at regular annual reporting on the council plan itself.