Issue details

Target operating model for customer services

Description of the future operating model for customer services including an in house contact centre and one stop shops

Decision type: Key

Reason Key: Affects more than 1 ward;

Decision status: For Determination

Wards affected: (All Wards);

Community: (All Communities);

Decision due: July 2012 by Cabinet

Lead member: Councillor Peter John OBE peter.john@southwark.gov.uk

Contact: Gerri Scott, Strategic Director of Housing and Modernisation Email: gerri.scott@southwark.gov.uk.

Consultees

All relevant stakeholders

Making Representations: Richard Selley: 020 7525 7320

Scrutiny Sub-Committee: Overview and scrutiny