Councillor Richard Livingstone confirmed that it was expected that the new contracts would be in place for November 2017 (and not October as stated in his foreword).
RESOLVED:
1. That the delivery of the contracts over the fifth year has met the council’s requirements on Southwark’s Ethical Care Charter (SECC) be noted.
2. That it be noted that the delivery of the contracts over the fifth year has largely met the council’s contractual requirements and that service users have expressed their satisfaction with the services through provider feedback mechanisms and through one-to-one interviews conducted by Age UK.
3. That the gap in meeting one indicator on the proportion of qualified staff be noted. This is due to qualified staff leaving the agency in the last year to progress their career. An action plan will be agreed with the provider regarding this indicator.
4. That the improvement of the services on the quality issues raised by the Care Quality Commission (CQC) in their inspections during 2015 be noted.