Agenda item

Consultation with Tenants - Call Centre Opening Times

Housing to provide briefing to the sub-committee.

Minutes:

The sub-committee discussed suggestions on how to improve consultation with tenants in future and heard from Ian Richie and Steve Hedger regarding their thoughts on this matter.

 

RESOLVED: 1. This sub-committee recommends reports which propose significant changes to council services should be submitted to Tenant Council agenda setting meetings to explain in detail the consultation topic by way of a written report.

 

2. That all consultation exercises should be driven by a strategy with clear objectives about target audiences and the specific purpose of the consultation.

 

3. All consultation should include questions.

 

4. Councillors should attend their area forum whenever possible and Tenant Council where relevant; this should be supported through better planning of the council meeting calendar.

 

5. The Strategic Director for Housing and Community Services is requested to attend Tenant Council regularly.

 

 

 

Supporting documents: