Agenda and minutes

Overview & Scrutiny Committee - Monday 3 February 2014 7.00 pm

Venue: Ground Floor Meeting Room G02A - 160 Tooley Street, London SE1 2QH. View directions

Contact: Peter Roberts Phone: 020 7525 4350 E-mail: peter.roberts@southwark.gov.uk

Items
No.	Item
1.	Apologies Share this item Minutes: View the minutes text for item 1.
2.	Notification of any items of business which the chair deems urgent Share this item In special circumstances, an item of business may be added to an agenda within five clear working days of the meeting. Minutes: View the minutes text for item 2.
3.	Disclosure of interests and dispensations Share this item Members to declare any interests and dispensations in respect of any item of business to be considered at this meeting. Minutes: View the minutes text for item 3.
4.	Impact of Regeneration on Leaseholders Share this item Supporting documents: Report from Chief Executive , item 4. PDF 105 KB Appendix One , item 4. PDF 72 KB Submission from Leaseholder , item 4. PDF 972 KB Minutes: View the minutes text for item 4.
5.	Deputy Cabinet Member Interview: Councillor Darren Merrill, Customer Services Share this item Topic: - Customer contact centre and one stop shop performance Minutes: View the minutes text for item 5.
6.	Customer Services Performance Update Share this item Supporting documents: Update from Head of Customer Experience , item 6. PDF 156 KB Minutes: View the minutes text for item 6.
7.	IT Update Share this item Supporting documents: Letter from CAPITA 16 January 2014 , item 7. PDF 203 KB Attachment , item 7. PDF 196 KB IT Note , item 7. PDF 54 KB Minutes: View the minutes text for item 7.