Issue - meetings

To note the performance of the sixth and final full year of the generic home care contracts 2016-17.

RESOLVED:

1.  That the performance of the contracts over its sixth and final full year be noted.

2.  That it be noted that the performance of the contracts has largely met the intended outcomes of Southwark’s Ethical Care Charter (SECC) which commenced in October 2014 and that service users have expressed their satisfaction with the services through provider feedback mechanisms.

3.  That it be noted that the delivery of the contracts over the sixth year has largely met the council’s contractual requirements.

4.  That the gap in meeting one indicator on turnover of staff be noted.  This is due to qualified staff leaving the agency in the last year to progress their career. See paragraphs 54 to 56 of the report.

5.  That the improvement of the services on the quality issues raised by Care Quality Commission (CQC) in their inspections during 2016 be noted. London Care achieved a good CQC rating in all five standards while MiHomecare improved to good in two out of the five standards – effective and responsive.

6.  That it be noted that the award of the new care at home contracts was approved in October 2017 and mobilisation to the new providers will be completed by the end of March 2018.